The independent London newspaper

Public libraries have a crucial role to play and this is one of them

03 November, 2017

• THE fact that the universal credit (like a few other benefits) is designed to be claimed online (www.gov.uk/universal-credit/how-to-claim) highlights the extent to which the gov­ernment is out of touch with the actual situation in which many of those eligible for it must live.

How many claimants can afford the recurrent expenses of computer and operating systems, as well as ever increasing internet costs?

This is another reason for keeping public libraries open.

They have a crucial role in offering free computer access as well as help and advice from library personnel to claimants who are not confident in using digital services.



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