Partners for Improvement boss grilled by Islington residents and town hall chiefs
Tom Irvine was laughed at by attendees when he claimed that Partners were hitting over 90 per cent of each of their performance targets.
18 February, 2019 — By Calum Fraser
Partners for Improvement chief executive Tom Irvine
FURIOUS residents and Town Hall chiefs grilled a housing boss for “appalling” services, writes Calum Fraser.
Tom Irvine, chief executive of Partners for Improvement who maintain almost 6,500 houses in the borough, was hauled before the housing scrutiny committee to have the consortiums’ performance figures scrutinised by councillors and tenants.
Mr Irvine was laughed at by attendees when he claimed that Partners, who are tied-in to two private finance initiative (PFI) contracts with the council to repair 6,440 homes, were hitting way over 90 per cent of each of their performance targets.
Town hall chiefs and residents in the meeting last week
Bunhill ward councillor Troy Gallagher said: “Do you seriously believe these performance figures? Sorry, but you must think that there is something wrong with the system here.”
Finsbury Park ward councillor Gary Heather added: “It’s not honest, it doesn’t add up. If we see 99.4 per cent customer satisfaction, we don’t believe it, because it can’t be true.”
One exasperated resident after another stood up and told Mr Irvine about their personal horror stories.
One woman spent months waiting for repair work that was eventually done to an “appalling” standard by “cowboy” contractors.
Mr Irvine said: “I regret that there is so little trust in our performance figures.
“I do not say for a moment that there are not residents who have a bad experience. But I could get thousands of testimonies from residents who have had a great experience with us.”