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Camden Council spent £260k on website redesign

The council said in the end the new website will contribute to savings of over £800,000

24 January, 2019 — By Helen Chapman

The new Camden Council website homepage

CAMDEN Council spent £260,000 on the redesign of its malfunctioning website, the New Journal has learned.

Complaints flooded into the Town Hall from residents experiencing online problems ranging from the search engine to missing web pages.

Finance chief Cllr Richard Olszewski said: “We urge users to tell us if they cannot find what they are looking for so that we can make any improvements needed as soon as possible.”

The council said in the end the new website will contribute to savings of over £800,000 by 2020 through reducing the need for human contact with customer service.

Cllr Olszewski said there was a need for a “positive digital experience” and that the old website had become outdated, adding: “It’s an exciting start on our journey to design services around the needs of our citizens.”

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