WestEndExtra

The independent London newspaper

Dangerous communication failures in the NHS

22 October, 2021

‘There’s a need for better internal track and trace in the local health service’

• THE good news, our first grandson was born in the Whittington a few days ago. Not so good, parents and the child didn’t have a great time because of the systems and lack of resources, but I’ll leave all of that to them.

What strikes me, though, is the costly and potentially dangerous communication failures in the NHS right now.

Simply put, he was registered by appointment, he needed blood tests (thankfully all ok), and the results needed to be communicated to his parents. But four identical letters arrived, addressed “To the Parent/Guardian of…” the named child.

Four identical letters and all wrong. His first name misspelt and his surname rendered with a hyphen that should not be there. Surely there’s a need for better internal track and trace in the local health service.

NAME AND ADDRESS SUPPLIED

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